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FAQ

Below is a list of our most common Faq's and answers.


What Kind of Company is Matfer Bourgeat?

Matfer Bourgeat, Inc. is a subsidiary of the Matfer Bourgeat worldwide group of companies that manufactures and distributes over 15,000 products of the highest quality for kitchen to enhance the talents of the finest chefs and bakers.


Who Uses the Matfer Bourgeat catalog?

Matfer Bourgeat sells to Dealers who resell to executive chefs, pastry chefs, premier hotels, shipping lines, culinary schools, caterers, restaurants and clubs, the military, hospitals, and more. Catalog companies, department stores and specialty cookware shops purchase from our catalog to serve the private sector with products that last a lifetime.


Can I shop in the Matfer Bourgeat catalog?

Yes, if you are in the food service industry. We will be happy to refer you to a dealer or store in your area where you will be able to make your purchases. Matfer Bourgeat is not set up to sell directly to the public. For further details, contact us at contact@matferinc.com


I'm a dealer, how do I set up credit and begin to purchase?

Contact us at contact@matferinc.com or call us at 1-800-766-0333 and we’ll lead you through the credit process.”


I'm not a dealer and want to make a purchase. Can you assist me?

Yes. This site is set-up to assist those in the food service industry to find a dealer and home cooks to find a store nearby. Go back to our Distributors Web page. If you are not successful there, please E-mail us at contact@matferinc.com .


What if I'm looking for something that's not in the U.S. catalog?

Our U.S. catalog represents approximately 10% of the full line of products available. If we don't have what you're looking for in the United States, we can order it from one of several Matfer Bourgeat Group Europeon/Asian catalogs.


Does Matfer Bourgeat have a showroom or retail store?

Not at this time. Our warehouse is in Van Nuys, California.


Are the prices in the catalog retail?

Yes they are.


Is there a minimum order?

There is a $300.00 net minimum on the first purchase made, then $100.00 net.


Do you charge sales tax?

No, we sell to businesses who resell and charge their customers the appropriate sales taxes.


Are credit cards accepted?

Yes, we accept Visa and MasterCard.


How quickly will my order be shipped?

It takes up to 72 hours to ship our orders. If you need faster delivery, please advise us on your order and we will air ship accordingly. We ship via UPS or Federal Express ground service.